Privacy Statement

Introduction
We are pleased that you have come to us and are interested in our company, products and services. Your trust is important to us. We are committed to protecting your privacy and the security of information that can be used directly or indirectly to identify a natural person (“personal information”) throughout the processing of our business processes. We have created this Privacy Statement to explain how we collect and use your personal information. When this Privacy Statement refers to “we”, it means the company that determines the purposes for which, and the manner in which, your personal information will be processed in accordance with this Privacy Statement. If you have any questions about our use of your personal information during or after reading this Privacy Statement, you can, of course, contact us at any time via our customer service email.
Does this Privacy Statement apply to you?
This Privacy Statement applies to you if you are a customer of the Company, if you visit the Company's website or if you receive an email from the Company's customer service. Our website, products and services are intended for a general audience and are not aimed at children. In principle, we do not collect personal data from children under the age of 14. If you are under 14 years of age and want to use our services, please rely on a parent or guardian to assist you. If a child under the age of 14 may have disclosed personal data to us, the parent or guardian can contact us and we will delete the personal data if necessary.
What personal data do we collect?
In the course of carrying out its business activities and providing its services, the Company needs to process personal data. Without your personal data, we would not be able to provide you with the services you require. In general, the personal data you provide to the Company directly or indirectly when using our services and visiting our website include the following.
- Contact information. This includes your name, address, email address and telephone number.
- Financial Information. This includes your bank account number, payment status and invoices.
- Identity information. This may include your ID number, PIN number or driver's license number to ensure we can identify you;
- Account information. This includes login information including your username, email address, phone number and other information provided through your account;
- Shipper Information. This includes the shipper's name, address, email address and phone number;
- Recipient Information. This includes the recipient's name, address, email address and phone number;
- User data and preferences. This includes, where applicable, shipments, complaints, transaction history and related business activity, communications, survey information, and your preferences.
- Automatically Generated Information. This includes IP addresses, unique device or user IDs, system and browser types, date and time stamps, referring website addresses, content and pages you visit on our websites or mobile applications, date, time and location actions.
In addition to the above categories of personal data, depending on your interaction with the Company, we may collect other types of information that may or may not contain personal data. Such information related to shipments and services may include shipment tracking numbers, shipment routing information, location data, shipment status, delivery location, package type, number of pieces, weight, price, package pictures, proof of delivery and customs information.
How do we collect personal data?
Personal data is collected when shippers or our contracted customers or visitors to our website provide it. If you are a shipper or our contracted customer, then we receive your personal data directly from you. The circumstances in which the Company collects personal data directly include: the names, addresses and telephone numbers of shippers who are listed as shippers. Name, address, identifying information, payment card information and account number of the person who opened the Company's transportation account (i.e., our contract customers). If the shipper or our contracted customer provides personal information ta, we obtain that personal information indirectly. Examples of situations in which the Company collects personal information indirectly include the following.
Name, address and telephone number of the recipient of the shipment.
The name, address, telephone number, email address, identifying information of a director, employee, worker or representative of the shipper or account holder.
The name and address of the actual shipper at the time the shipper places an order on the Platform and Company delivers the package to the address you provide.
When Company receives Personal Information indirectly, we rely on the provider of the Personal Information to ensure that the information is accurate and that the provider has the right to provide that information to Company.
For what purposes and on what basis do we process your personal information?
Personal information shall be collected, used, stored or otherwise processed as necessary within the framework of the Company's responsible, efficient and effective business management. Personal data is processed in accordance with the applicable legal basis. The legal basis is usually intrinsically linked to the business purpose. This means, for example, that the fulfillment of an agreement is both a legal basis and a business purpose for the company. Therefore, we will first specify the legal basis on which the company processes your personal data and subsequently specify the business purpose for which we use your personal data.
In general, the company processes your personal data on one of the following legal bases.
- the processing is necessary for the performance of an agreement between you and the company.
- Processing is necessary for us to comply with a legal obligation.
- Processing is necessary to protect your vital interests or those of others.
- Processing is necessary for the legitimate interests of the company, unless those interests are overridden by your interests or fundamental rights and freedoms.
- Where appropriate and necessary, we will seek your consent.
Business Purposes The Company will only collect, use or process personal data within the scope of one (or more) of the following legitimate business purposes.
- Fulfillment of agreements. This includes transportation services, tracking Company services, communicating with our contracted customers, shippers, and other parties regarding services, responding to requests for further information, resolving disputes, and preparing agreements (e.g., linking a shipment tracking number to your account so you can track your shipments).
- Product development, research and improvement of the Company's products and/or services. The Company processes personal data as needed to develop and improve Company products and/or services, research and development (e.g., analyzing information related to shipments and services to improve our services).
- Relationship management and marketing for business activities. Generally, the Company processes Personal Information as necessary to develop and improve Company products and/or services, account management, customer service and to conduct targeted marketing campaigns to build relationships with customers and/or to maintain and expand relationships with customers or business partners, and to analyze Personal Information for statistical purposes (e.g., to send you advertisements, newsletters, and content that are more relevant to your interests).
- Business process execution, internal management and management reporting. This includes handling activities such as managing company assets, conducting internal audits and investigations, finance and accounting, implementing business controls, providing centralized processing facilities for efficiency, managing mergers, acquisitions and divestitures, and handling Personal Information for management reporting and analysis.
- Security and Protection. Processing data for securityrelated processes, protecting the Company and its customers or business partners, and verifying the status and access rights of customers or business partners (e.g., providing security for online and offline transactions).
- Protecting the vital interests of individuals. This includes processing data where necessary to protect your vital interests or those of other individuals (for example, for urgent security reasons).
- Compliance with legal obligations. This involves processing personal data where necessary to comply with laws and regulations to which the company adheres (e.g., checking the names of customers and business partners against blacklists to avoid conflicts of interest, complying with trade regulations, antimoney laundering and anticorruption regulations, and other policies, procedures and regulations).
How do we use cookies?
Companies may use cookies and similar technologies on their websites. Through these cookies, ang automatically obtains the personal information described above when you visit our website.
How do we share your personal information?
ang shares your personal information with third parties under the following circumstances.
Within the Company's affiliates, operating groups, subsidiaries and divisions, if necessary for the purposes described above.
Our employees are authorized to access personal information only to the extent necessary to achieve the applicable purpose and perform their job duties.
To share your personal information with data processors who process personal information on our behalf, such as vendors or service providers. In such cases, these third parties use your personal information only for the purposes stated above and only in accordance with our instructions. Where these third parties are granted access to your personal information, we will take the necessary contractual, technical and organizational measures to ensure that your personal information is processed only to the extent necessary to ensure security.
The following third parties are authorized to access your personal data (where relevant) in order to provide us with their products or services.
Customs agencies, for customs formalities and declaration of your goods.
Last mile delivery service providers, responsible for delivering your goods to your desired destination.
IT service providers, responsible for developing and maintaining our website and certain software.
Cloud service providers. We may store data on servers operated by a cloud service provider. Regardless of where you use our online services or provide data to us, the data may be transferred to and maintained on servers outside the country where the data was collected. Law Enforcement, Regulators and Other Parties for Legal Reasons. We may also disclose your personal data to third parties as required by law or if we reasonably believe that such action is necessary.
To comply with a subpoena or other legal process, legal action or government agency request;
When we believe in good faith that disclosure is necessary to comply with the law and the reasonable requests of law enforcement authorities. To protect and exercise our legal claims, rights and property;
To protect the rights, property or personal safety of you or others;
and to investigate fraud.
How is your personal data protected?
We have put in place adequate protection measures to ensure the confidentiality and security of your personal data. We have implemented appropriate technical, physical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorized disclosure or access and all other forms of unlawful processing (including, without limitation, unwarranted collection) or further processing, including protection of your personal data against unauthorized access, maintenance of the confidentiality, integrity and availability and training personnel on information security requirements. However, no security measures can be guaranteed against compromise. You also have an important role to play in protecting your personal data. You should not share your user name and password with anyone, nor should you reuse passwords on multiple websites. If you have reason to believe that your personal information has been compromised, please contact us.
How long will your personal information be retained?
Unless otherwise permitted or required by applicable law or regulation, we will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, to satisfy any legal, accounting or reporting obligations, or to resolve disputes. To determine the appropriate retention period for Personal Information, we consider the applicable legal requirements, the volume, nature and sensitivity of the Personal Information, the risk of harm that may result from the unauthorized use or disclosure of your Personal Information, the purposes for which we are processing your Personal Information, and whether we can achieve those purposes by other means. In some cases, we may anonymize your personal information so that it is no longer associated with you. We reserve the right to use such anonymized and deidentified data for any legitimate business purpose without further notice or consent from you.
Where do we store or transfer your personal information?
Generally, personal information about you that is lawfully collected by the Company will be stored at the Company's headquarters.
What rights can you exercise with respect to your personal information?
You may have rights that you can exercise with respect to your personal information under the laws that apply to the use of your personal information. Please note that in some cases we will not be required to comply fully with your request because these rights may be conditional or because we must balance your rights with our rights and obligations to process your personal information and to protect the rights and freedoms of others. The following explains some of the rights you have in relation to your personal data in the European Economic Area, the State of California or other US or international geographic jurisdictions.
- Right of Access. You have the right to obtain a copy of the personal data we hold about you and to learn more about how we use it. Your personal data is usually provided to you in digital form. We may ask you to prove your identity before providing the requested information.
- Right to rectification. We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you believe that this is not the case, you have the right to ask us to correct any incomplete or inaccurate personal data we process about you.
- Right to erasure. You have the right to ask us to delete your personal data, for example where the personal data we have collected is no longer required for the original purpose, where the personal data is out of date or where you withdraw your consent (if we are processing your personal data on the basis of that consent). However, this needs to be weighed against other factors. For example, we may not be able to fulfill your request due to certain legal or regulatory obligations.
- Right to restrict processing. You have the right to ask us to (temporarily) stop using your personal data, for example, where you believe that the personal data we hold about you may be inaccurate, or where you believe that we no longer need to use your personal data.
- Right to data portability. You have the right to ask us to transfer the personal data you provide to us to a third party of your choice. This right is only exercisable if you provide us with personal data and we process that data by automated means in accordance with your consent or in order to fulfill our obligations under a contract with you.
- Right to object. You have the right to object to processing based on our legitimate interests. You have the right to object at any time if personal data is processed for marketing purposes. When you ask us to stop using your personal data for marketing purposes, the company will immediately stop using your personal data. For other purposes based on our legitimate interests, where you object on grounds relating to your particular situation, we will no longer process personal data on this basis unless we have compelling legitimate grounds for doing so. Please note, however, that we may not be able to provide certain services or benefits if we are unable to process the necessary personal data for this purpose.
- Rights in relation to automated decision making. You have the right not to be subjected to automated decision making, including analytics, that has legal effect or a similarly significant impact on you. If you believe you have been affected by an automated decision and do not agree with the outcome, you can contact us using the details below and ask us to review the decision.
- Right to withdraw consent. We may ask for your consent to process your personal data in certain circumstances. Where we do so, you have the right to withdraw your consent at any time. The Company will cease further processing as soon as possible after you withdraw your consent. However, this does not affect the lawfulness of the processing prior to the withdrawal of consent.
California consumers
If you are a California resident, you may make certain requests for your personal data. We will fulfill these requests as required by California law. You may request access to copies of the personal data we have about you, including a list of the categories of your personal data we have sold and a list of the categories of your personal data we have shared with other companies for business purposes. You can ask us to delete your personal data. You can ask us to stop selling your personal data. More information about these requests is set out below.
Requesting access to personal data If you make this request, we will also refer to it as an “access to information request” and we will return it to you (to the extent required by law).
The categories of personal data we collect about you.
The categories of sources from which we collect your personal data.
The business or commercial purposes for which your personal data is collected or sold.
The categories of third parties with whom we share personal data.
The specific personal data we collect about you.
A list of the categories of personal data we sell, and the categories of any other companies we sell to. Any of the categories of personal data we collect may be included in sales to other companies, including companies within our family of companies. If we do not sell your personal data, we will inform you of this fact.
A list of the categories of personal data we disclose for business purposes, and the categories of any other companies we share it with. You may request that we provide you with this information up to two times in a consecutive twelve-month period. When you make this request, the information provided may be limited to the personal information we have collected about you in the last 12 months.
Deletion of Personal Information. You have the right to request that we delete your personal information. Once we receive a request, we will delete from our records the personal information we hold about you as at the date of your request (to the extent required by law) and instruct any service providers to do the same. In some cases, deletion can be achieved by de-identifying the information. Choosing to delete your personal information may affect your ability to use our website and online features, including closing your online account.
Stop Selling Personal Information. During the twelve months prior to the effective date of this Statement, we have not sold any consumer personal information, as those terms are defined under the California Consumer Privacy Act.
Non-Discrimination. We will not discriminate against you for exercising your rights. This generally means that we will not deny you access to our services or provide a different level or quality of service. Please note that if you ask us to delete your information, it may affect your experience with us and you may not be able to participate in certain services that require the use of your personal data to operate.
Shine the Light Law. California Civil Code Section 1798.83, also known as the “Shine the Light” law, allows our California resident users to request and obtain information from us once a year, free of charge, about the categories of personal data, if any, that we disclose to third parties for direct marketing purposes, as well as the names and addresses of all third parties with whom we have shared personal information in the previous calendar year. the names and addresses of all third parties. If you are a California resident and wish to make such a request, please submit your request to us in writing using the contact information provided at the top of this Privacy Statement.
What if you have additional questions or complaints?
Questions or complaints regarding the processing of your personal data may be directed to the Company using the contact information provided at the top of this Privacy Statement. You also have the right to file a complaint with the competent data protection authority within the jurisdiction of your place of work, residence or where the alleged infringement occurred.
How will this Privacy Statement be updated?
The Company may update this Privacy Statement from time to time. If the revisions have serious implications, efforts will be made to proactively notify you of such revisions. An updated Privacy Statement indicating the latest revisions will be posted on the Website from time to time.